SPA HOURS OF OPERATION
The Spa at Norwich Inn welcomes you year-round. Our spa facilities are open daily* from 8:00 AM to 7:00 PM, while the boutique offers its selections from 9:00 AM to 7:00 PM. Salon hours vary based on availability; please contact us for scheduling.
*The Spa is open from 10am-4pm on Thanksgiving and Christmas Day.
What makes the Spa at Norwich Inn different from other spas?
What amenities are included with admission to the spa?
The Spa at Norwich Inn’s Spa includes the following facility amenities:
- Sauna
- Steam Room
- Whirlpool
- Indoor Pool
- Relaxation Room
- Fitness Center
- Use of Robe, Slippers & Locker Room
How do I schedule my spa visit?
By Phone: Call 860-425-3500 and one of our trained reservation consultants will help you to schedule your stay. They will explain each treatment in detail and send an itinerary prior to your arrival.
Book Online: www.thespatnorwichinn.com
How early should I arrive?
Arrive at least 30 minutes prior to your first appointment to allow time to check-in at the Spa front desk, have a tour to familiarize yourself with our facility and to change into your robe or fitness gear. See spa hours below.
What do I need to bring with me?
If you will be visiting Kensington’s, Ascots or the Juice bar, please make sure to have your credit card on hand. We accept Visa, MasterCard, Discover, and American Express. Cash is not accepted in our dining outlets.
What if I have allergies, am pregnant, or have other health concerns?
You should have clearance from your physician if you suffer from any illness or allergy. It is your responsibility advise your therapist of any medical conditions that could put you at risk. If a treatment is deemed inappropriate for your current state of health, adjustments will be made. Treatments marked with the P are contraindicated for pregnant women. Information provided to our staff is held in strictest confidence.
May I request a male or female therapist or the same therapist I had last visit?
While we will make every effort to honor your requests, we cannot guarantee a specific therapist will be available to you. All therapists are trained in both treatment and draping protocols to ensure your comfort at all times.
Am I required to totally disrobe during my treatments?
You are not required to do anything that may make you feel uncomfortable. Ask your reservation consultant which body treatments require nudity. Undergarments may be worn for certain treatments. Clothing is required in all public areas and suits are required in the swimming pool.
Is it unusual to travel to the Norwich Spa alone?
No. Many guests travel to our spa alone, enjoy personal seclusion or take the opportunity to meet other guests in the Spa’s warm and friendly atmosphere.
Should I participate in fitness activities after a treatment?
It is best to rest for at least one hour after any heat treatment or after using the sauna, steam room or whirlpool prior to exercise.
What types of cuisine do you offer?
Our approach to dining is about choices, atmosphere, and creative flavors that satisfy your cravings. Under the leadership of our new Executive Chef Errett, throughout all of our dining outlets, we are committed to providing a memorable culinary experience. Our dishes are crafted from scratch using fresh, high-quality ingredients, all served with the utmost care and intention.
Kensington’s Restaurant: The Inn’s signature restaurant, casual during the day as you dine in your fluffy robe and slippers, romantic at night as you spend an evening tucked in a corner or by the fireplace.
Ascot’s Pub: Small, cozy, walls lined with knotty wood leading to a crackling fire. Intimate describes this pub perfectly, with casual fare and crafted cocktails that will peak your food senses.
Terrace Deck: Open seasonally, May-Oct – Views of the Connecticut Woods, the Spa Gardens, the Reflecting Pool, and the adjacent golf course, make this a “must place to dine” during your stay.
Juice Bar: A perfect place to pick-up a snack as you lounge in-between treatments or sample a smoothie to sip on the patio.
It is perfectly acceptable for you to dine in your bathrobe at breakfast and lunch.
If you will be visiting Kensington’s, Ascot’s, the Terrace Deck or the Spa Juice Bar, please make sure to have cash or your credit card on hand. We accept Cash, Visa, MasterCard, Discover, and American Express.
What can I do between treatments?
PRESERVING THE SPA ENVIRONMENT
To create a serene and tranquil atmosphere, we kindly request that all electronic devices, including cell phones, tablets, and cameras, be silenced or powered off within the spa. We also ask that conversations be kept at a low volume to ensure a peaceful experience for all guests. Smoking is permitted only in designated outdoor areas.
RESERVATIONS
We strongly recommend that all spa, salon and fitness offerings are booked prior to your arrival as they are subject to availability. It is best to plan 2-4 weeks prior for a mid-week visit, or 4-6 weeks prior for a weekend visit.
AGE REQUIREMENT
Guests must be 14 years or older to enter the spa and partake of treatments, services and fitness classes. Guests 14 – 16 years old must be accompanied by a parent and proof of age is required.
CANCELLATIONS
To ensure the availability of our services for all guests, we kindly request a 24-hour advance notice for cancellations or modifications of spa, salon, and fitness appointments. A full charge may apply for appointments canceled or changed within 24 hours. For golf packages, a 72-hour notice is required. A valid credit card is necessary to secure all reservations.
FEES & TAXES
A $20 daily Spa Admission Fee is charged to all non-resort guests receiving Spa treatments, salon services and fitness offerings. The daily admission fee includes use of the sauna, steam room, whirlpool, indoor exercise pool, fitness room, locker, robe, slippers and a complete line of locker room amenities as well as guest activities for the day.
Non-resort guests who are not receiving spa treatments, salon services, or fitness offerings can enjoy full access to our spa with a daily spa admission of $50++. This includes use of our sauna, steam room, whirlpool, indoor exercise pool, fitness center, locker, robe, slippers, and a full range of locker room amenities. Advanced reservations are required, and the offer is available Monday through Thursday. Not available on peak days.
A 15% Gratuity is automatically added to your bill for your spa providers and salon stylists. If you choose to leave additional gratuity, you may do so at the Spa front desk.
A 6% service charge is automatically applied to your bill for all spa treatments, fitness offerings, waxing and make-up, and salon services.
CT Sales tax will be applied to all taxable products and services at the appropriate rate.
Rates, packages, promotions, spa, fitness, boutique and salon offerings are subject to change without notice.