EXPERIENCE WELLNESS
BEHIND THE SCENES
Join a team dedicated to providing transformative experiences at The Spa at Norwich Inn. Our spa is a sanctuary where relaxation meets rejuvenation, and where every detail is designed to enhance your guests’ well-being. From our serene treatment rooms to our invigorating amenities, we offer a truly immersive experience.
Bell Person (Casual, On-call)
Department: HOTEL FRONT DESK
Pay range – Hourly plus Gratuity
As needed. Weekends and holidays mandatory
- Assists with luggage upon check in or check out. Escorts guests from the lobby to their room and familiarizes them with the hotel’s services and guest room information. Provides guest services as requested by the front desk and also offers valet parking to guests.
- Must hold a valid driver’s license and must be able to drive a standard transmission
- Must have good oral and written communication skills, friendly and able to deal with people, able to prioritize and be multi-task oriented. Must have the ability to read, write and speak English fluently. Basic math skills.
- Guest service experience a plus, but not necessary.
- Must be able to stand for a minimum of 6 hours a day. Must be able to push, pull, tug, and carry 50 pounds.
- Environment is very fast paced. Environment is such that requires assistance in other areas as needed.
Sales Service Coordinator (Full-Time)
Department: SALES
Pay range – Hourly, Commensurate with Education and Experience.
As needed. Weekends, Holidays required.
- Coordinates the activities for incoming group/functions, including but not limited to securing all meeting details, food and beverage requirements, coordinate A/V requirements with PSAV. Responsible for following up on all meeting planner requests and other specific requests to develop banquet event orders for all upcoming groups.
- Arranges meals, meeting and billing needs and effectively communicates this information to our Banquet Department, kitchen, spa, reservations, front office manager, accounting and management personnel. Creates BEO’s for all upcoming events and ensures signed copies are on file prior to client arrival. Maximizes both banquet food and beverage revenue through food and beverage detailing/upselling and following established guidelines for guarantees. Creates and distributes the daily change sheet and event posting (readerboard). Creates and distributes weekly distribution for upcoming group functions. Chairs weekly BEO Meeting. Reviews booking and cross-references with function diary to ensure space held is accurate. Details all in-house meetings and events Complete any and all duties as assigned by supervisor.
- Excellent organizational skills, communication skills and telephone skills. Ability to handle difficult and stressful situations with ease.
- Two years hospitality experience with a preferred background in banquets/F&B. Must be comfortable utilizing a computer and various office machines (fax, copier, etc). Working knowledge of Common computer software packages such as Microsoft word, excel, outlook is helpful
- Possesses good oral, written, communication skills. Ability to interpret documents such as safety rules, operating and procedure manuals; must be able to communicate effectively with guests and fellow associates; ability to communicate at the management level with superiors, peers and subordinates.
- The associate is required to walk, talk, stand, type, uses hands to handle, or feel objects or tools, and listen. The associate must occasionally lift up to 60 pounds projection.
Room Attendant (On-Call)
Department: HOUSEKEEPING
Pay range – Hourly Commensurate with Education and Experience
As needed. Weekends, holidays required.
- Adheres to all Norwich Inn & Spa Policies and Procedures
- Maintains a clean, safe, hazard-free work environment within area of responsibility.
- Attends all required meetings.
- Completes special department projects as assigned
- Reports maintenance issues, of furniture, property and/or equipment to Supervisor
- Participates in required training
- Cleans, sanitizes, and maintains Guestrooms and Villas according to standards; including but not limited to: changing linens, restocking amenities, vacuuming, dusting, emptying trash cans.
- Reports lost/found items to Supervisor, puts item(s) in bag with ticket filled out.
- Reports missing items i.e. robes, towels
- Replaces missing items i.e. glasses, soap dishes.
- Removes loaned items from check out rooms.
- Reports damage of linen or furniture to Supervisor.
- Performs all other related and compatible duties as assigned.
Spa Attendant (Female) (Part-time)
Department: SPA Locker Room
Pay range – Hourly Commensurate with Education and Experience
Days/nights/weekends/ holidays
- Responsible for requesting and stocking all linen, locker room amenities, and supplies as needed; as well as keeping these areas clean. Assists and directs guests to the proper location to await their treatments. Distributes keys, lockers, robes, slippers and guest supplies. Acts as Ambassador / Ambassadress to our guests before and after their treatments.
- Must possess excellent oral and written communication skills. High School Diploma required. Guest Service experience necessary. Computer facility.
- A minimum of 1-year prior experience in hospitality, spa, or related guest service industry preferred. Must be able to speak, read, and write in flawless English. Must be able to add, subtract, divide, multiply.
- Must be able to read a computer monitor and type on an electronic keyboard while standing. Must be able to repetitively push, pull, tug, lift and carry 50lbs. at a time. Must be able to walk and / or stand at post for 6 to 8 hours per day.
Retail Associate (Part-time)
Department: RETAIL Boutique
Pay range – Hourly Commensurate with Education and Experience
Weekends, Nights, Some days. Needs to be flexible.
- Provide customer service and sell retail products.
- Contribute to budgeted sales figures. Extend professional guest service. Recommend and sell products to guests. Process sales transactions. Cash handling. Process day guest checkouts. Maintain product inventory. Maintain cleanliness of department. Assist supervisor/director. Opens and closes boutique. Answer multi line phone. Maintain professional standard of appearance. Attend mandatory staff meetings. Participate in mandatory end 0f month inventory.
- Basic knowledge of computers. Basic knowledge of office machinery; copier, fax, calculator.
- High School diploma or equivalent. Retail experience of 1 year or more.
- Must possess strong written and verbal communication skills. Must be able to use basic math skills; addition, subtraction, multiplication, division and percentages
- Must be able to occasionally lift or move boxes (no more than 40 lbs.). Must be able to occasionally work in small stock areas (10’x12’).
- Work independently and with guests and team members in a fast-paced spa/retail environment.
Massage Therapist (Part-Time)
Department: RESTAURANT
Pay range – Hourly Commensurate with Education and Experience
Requires a flexible schedule based on business, client, and staffing demands. Evenings, Weekends, & Holidays required.
Under the supervision of Spa Management, the incumbent will perform massage therapy and will be trained to perform other spa body treatments including but not limited to hydrotherapy, body wraps, exfoliation treatments, hot stone treatments, etc. General knowledge of spa operations, equipment, products and procedures are essential.
Must be currently licensed as a Massage Therapist in the State of Connecticut. National certification a plus.
Master Cook (Regular Full-time)
Department: KITCHEN
Pay range – Hourly Commensurate with Education and Experience
Requires a flexible schedule based on business, client, and staffing demands. Evenings, Weekends, & Holidays required.
- Under the direction of the chef or supervisor in charge, he or she maintains standards of safety and sanitation in the preparation and presentation of food items. In addition to cooking and preparation, duties and responsibilities may include teaching and training fellow staff in the cooking and preparation of recipe techniques or a s directed by the chef or supervisor in charge.
- Required: High School diploma or equivalent, minimum 3 year foodservice-hotline experience. Preferred: CT food handler’s permit and/or certified culinary training.
- Must be able to stand and walk for up to eight hours per shift. Must be able to hear and see up close and at a distance, recognize colors and smells, possess peripheral vision and depth perception.
Host/Hostess (Part-time)
Department: RESTAURANT
Pay range – Hourly Commensurate with Education and Experience
Evenings – Friday, Saturday, and Sundays.
- Responsible for greeting guests answering the phone, taking reservations, and controlling proper seating of guests in the dining room.
- High school or equivalent and can type a min. the 30 wpm on a computer.
- Must be able to stand for eight hours and use a computer consistently for eight hours.
Bartender (Part-time)
Department: Bar
Pay range – Hourly plus Gratuity
Flexible schedule. Evenings, weekends and holidays required
- Prepare drinks, controls, and operates pub and service bar to the standard of The Spa at Norwich Inn. Follows mandatory policies on the serving of alcoholic beverages. High School diploma or equivalent. Practical bartending experience or completed mixology course. Completed TIPS program. Must be able to stand up to 7 hours, be able to push, pull, tug, and lift up to 4O lbs. Physical dexterity
- The employee must be able to work a diversified schedule that may include last minute scheduling.
- Shift hours will differ in length of time.
Banquet Server (On call)
Department: Bar
Pay range – Hourly plus Gratuity
Flexible schedule. Evenings, weekends and holidays required
- Prepare drinks, controls, and operates pub and service bar to the standard of The Spa at Norwich Inn. Follows mandatory policies on the serving of alcoholic beverages. High School diploma or equivalent. Practical bartending experience or completed mixology course. Completed TIPS program. Must be able to stand up to 7 hours, be able to push, pull, tug, and lift up to 4O lbs. Physical dexterity
- The employee must be able to work a diversified schedule that may include last minute scheduling.
- Shift hours will differ in length of time.
Reservationist (Regular Full-time)
Department: RESERVATIONS
“Pay range – Hourly Commensurate with Education and Experience”
Requires a flexible schedule based on business, client, and staffing demands. Evenings, Weekends, & Holidays required.
- Takes reservations for overnight rooms and spa appointments as well as day spa reservations for individuals.
- High School Diploma or GED. Ability to read, write and speak English fluently. Ability to do basic math and use a calculator.
- Ability to sit for 6-8 hours at a time.
- Must be flexible regarding scheduling as it is based on business demands.
- The environment of the reservation’s office is professional, and customer service driven. The environment is one large room with up to eight reservationists answering phones and booking reservations.
Director of Engineering (Full-Time)
Department: Bar
Pay range – Salaried Commensurate with Education and Experience
- Directs, leads, and oversees the Engineering team in meeting the property maintenance, upkeep, and development goals and objectives.
- Plans department strategies, and objectives that align with the needs of the business.
- Prepares, manages, and oversees the execution of “Repairs and Maintenance & Utilities” operating budgets.
- Works in close coordination with the Property General Manager in the development, and planning and oversight of Capital Improvements.
- Develops, and implements a comprehensive property-wide PM Program, designed to preserve and safeguard Company assets.
- Responsible for safety & security function for the property.
- Responsible for compliance initiatives and related obligations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Adheres to established Policies, Standards, and Procedures.
- Oversees, motivates, and reviews Engineering Manager including training and professional development.
- Establishes Goals and delegates tasks and responsibilities to Maintenance team in an effective, positive, and efficient manner.
- Ensures that equipment, materials, techniques and procedures comply with relevant state, federal and local codes and regulations.
- Ensures proper routine maintenance and repair of facility structures, systems and support areas to minimize downtime of facility/operations.
- Implements a comprehensive, property wide Preventative Maintenance Program,
designed to protect the asset, and ensure we are exceeding Guests Expectations. - Monitors fuel and utility consumption, budgets expenses, and ensures timely delivery of appropriate quantities.
- Maintains inventories and ensures timely replacement of required spare parts, units, tools, chemicals and equipment necessary to keep facility in proper, efficient operating condition at all times.
- Coordinates repair and maintenance projects throughout facility to ensure minimal business interruption; interfaces with executive management to advise and counsel relative to building management issues.
- Troubleshoots all system defects or malfunctions relative to mechanical, electrical, plumbing, HVAC, emergency generator, and repairs, replaces, or contracts with appropriate outside sources as necessary.
- Plans and budgets responsibly for operational needs and requirements.
- Maintains current knowledge on recent trends, developments and techniques in professional field.
- Monitors construction projects ensuring compliance to specifications and quality of contractor performance.
- Promotes teamwork, communication and a grievance-free professional environment within the department.
- Performs all other related and compatible duties as assigned.
- Hires and trains employees within the department.
- Oversees the security function to ensure compliance with established policies, standards, and procedures, and the safety of our guests, employees, and contractors.
- Takes a leadership role in the property safety program – Chairs Safety Committee.
- Promotes positive public/employee relations at all times.
- Maintains a clean, safe, hazard-free work environment within area of responsibility.
- Participates in property Executive Committee.
- Prioritizes, researches, and plans / coordinates Capital Improvements, in direct coordination with the General Manager.
- Responds onsite as needed for Property emergencies to provide guidance and coordinate with Emergency Services and communicate effectively with stakeholders.